Mentatt Mobile App
Track your mental health the fun & easy way!
Role: Product designer
Project Summary
Context
This is a client project through Hyper Island.
Mentatt is a software startup that provides a mobile app to track early signs of declining mental health, enabling users to take preventive measures.
Role, team & timeline
Product designer
7 UX designers, hybrid
5 weeks
November - December, 2023
My contributions
UX research planning
In-depth interview
Synthesis
Ideation
User flow construction
Sketching & wireframing
Prototyping & testing
Client pitch
Design challenge
Making regular mental health tracking a common practice for students, the client’s target users.
Design challenge
Making regular mental health tracking a common practice for students, the client’s target users.
Solution
A user-friendly app prototype with 5 essential features:
Engaging Character
Interactive Survey
Daily Wellbeing Check-in
Positivity-driven Graphic Display
Holistic External Resources
Solution
A user-friendly app prototype with 5 essential features:
Engaging Character
Interactive Survey
Daily Wellbeing Check-in
Positivity-driven Graphic Display
Holistic External Resources
Impact
Our solution aims to enhance user engagement, build unique selling proposition, and sets the strategy for future product development.
Impact
Our solution aims to enhance user engagement, build unique selling proposition, and sets the strategy for future product development.
So, what’s the whole story?
Scroll down to read how Buddy, your new mental health guardian, was created.
Let’s break down the design process.
Hypotheses based on desk research
Hypotheses based on desk research
Hypotheses based on desk research
Hypotheses based on desk research
1. People not experiencing mental disorders will not have incentives to use this app.
2. A user might need a specific scenario to trust a digital mental health tool.
3. People would expect to receive coaching inside the app.
In-depth interviews with these three key questions reveal what users truly think.
Key insights & supporting quotes
Information sharing and being listened to are essential.
“The importance is just to talk, not always to receive proper replies.”
Information sharing and being listened to are essential.
“The importance is just to talk, not always to receive proper replies.”
Information sharing and being listened to are essential.
“The importance is just to talk, not always to receive proper replies.”
Information sharing and being listened to are essential.
“The importance is just to talk, not always to receive proper replies.”
Scoring is perceived as judgmental and may cause additional stress.
“Why is the score? (...) People will have mental problems when you see scores.”
Scoring is perceived as judgmental and may cause additional stress.
“Why is the score? (...) People will have mental problems when you see scores.”
Scoring is perceived as judgmental and may cause additional stress.
“Why is the score? (...) People will have mental problems when you see scores.”
Scoring is perceived as judgmental and may cause additional stress.
“Why is the score? (...) People will have mental problems when you see scores.”
The survey function is acknowledged but elicit a negative reaction from users.
“Survey makes people stressed already.”
The survey function is acknowledged but elicit a negative reaction from users.
“Survey makes people stressed already.”
The survey function is acknowledged but elicit a negative reaction from users.
“Survey makes people stressed already.”
The survey function is acknowledged but elicit a negative reaction from users.
“Survey makes people stressed already.”
Diving into design with these challenges:
Ideation & evaluation
Ideation Method
Ideation Method
Evaluation Method
Evaluation Method
Outcome
Outcome
What’s good about these 5 key features?
Based on the P0-P4 Framework, the features and their intended user and business values are as below:
Engaging Character
user engagement, user attachment, customer loyalty, USP
Engaging Character
user engagement, user attachment, customer loyalty, USP
Engaging Character
user engagement, user attachment, customer loyalty, market differentiation
Engaging Character
user engagement, user attachment, customer loyalty, USP
Daily Wellbeing Check-in
user engagement, user retention
Daily Wellbeing Check-in
user engagement, user retention
Daily Wellbeing Check-in
user engagement, user attachment
Daily Wellbeing Check-in
user engagement, user retention
Interactive Survey
user endurance
Interactive Survey
user endurance
Interactive Survey
user endurance, user retention
Interactive Survey
user endurance
Positivity-driven Graphic Display
user endurance, user satisfaction
Positivity-driven Graphic Display
user endurance, user satisfaction
Positivity-driven Graphic Display
user endurance, user satisfaction
Positivity-driven Graphic Display
user endurance, user satisfaction
Holistic External Resources
user empowerment, community building, customer loyalty
Holistic External Resources
user empowerment, community building, customer loyalty
Holistic External Resources
user empowerment, community building, customer loyalty
Holistic External Resources
user empowerment, community building, customer loyalty
Based on these features,
Buddy was born.
“I love it so much! Please put it everywhere!” - test participant #5
Core user flows
Voilà!
Prototype
What’s next? Future product development recommendations:
What’s next? Future product development recommendations:
What’s next? Future product development recommendations:
What’s next? Future product development recommendations:
1. Conduct usability tests for a longer period on a wide range of users, and iterate accordingly.
1. Conduct usability tests for a longer period on a wide range of users, and iterate accordingly.
1. Conduct usability tests for a longer period on a wide range of users, and iterate accordingly.
1. Conduct usability tests for a longer period on a wide range of users, and iterate accordingly.
2. Consider communication and system setup focusing on transparency of data handling to gain users' trust.
2. Consider communication and system setup focusing on transparency of data handling to gain users' trust.
2. Consider communication and system setup focusing on transparency of data handling to gain users' trust.
2. Consider communication and system setup focusing on transparency of data handling to gain users' trust.
3. Develop more customizable settings, such as coaching services, to add even more value for users.
3. Develop more customizable settings, such as coaching services, to add even more value for users.
3. Develop more customizable settings, such as coaching services, to add even more value for users.
3. Develop more customizable settings, such as coaching services, to add even more value for users.
4. Integrate AI feature with Buddy to increase interactivity.
4. Integrate AI feature with Buddy to increase interactivity.
4. Integrate AI feature with Buddy to increase interactivity.
4. Integrate AI feature with Buddy to increase interactivity.
Hypothetical metrics - what I'd track:
Hypothetical metrics - what I'd track:
Hypothetical metrics - what I'd track:
Hypothetical metrics - what I'd track:
1. User Retention rate
Measures the effectiveness of habit-building through character setting and daily check-ins.
1. User Retention rate
Measures the effectiveness of habit-building through character setting and daily check-ins.
1. User Retention rate
Measures the effectiveness of habit-building through character setting and daily check-ins.
1. User Retention rate
Measures the effectiveness of habit-building through character setting and daily check-ins.
2. Task Completion rate
Evaluates interaction design's impact on user endurance in surveys and daily check-ins.
2. Task Completion rate
Evaluates interaction design's impact on user endurance in surveys and daily check-ins.
2. Task Completion rate
Evaluates interaction design's impact on user endurance in surveys and daily check-ins.
2. Task Completion rate
Evaluates interaction design's impact on user endurance in surveys and daily check-ins.
3. Daily Active Users (DAU) / Monthly Active Users (MAU)
Assesses user stickiness for feature iteration and engagement improvement.
3. Daily Active Users (DAU) / Monthly Active Users (MAU)
Assesses user stickiness for feature iteration and engagement improvement.
3. Daily Active Users (DAU) / Monthly Active Users (MAU)
Assesses user stickiness for feature iteration and engagement improvement.
3. Daily Active Users (DAU) / Monthly Active Users (MAU)
Assesses user stickiness for feature iteration and engagement improvement.
4. Usability Score
Evaluates how well users navigate and fulfill their needs, especially in tracking and support features.
4. Usability Score
Evaluates how well users navigate and fulfill their needs, especially in tracking and support features.
4. Usability Score
Evaluates how well users navigate and fulfill their needs, especially in tracking and support features.
4. Usability Score
Evaluates how well users navigate and fulfill their needs, especially in tracking and support features.
My takeaways
My takeaways
My takeaways
My takeaways
• Design process is neither linear nor binary.
• Design process is neither linear nor binary.
• Design process is neither linear nor binary.
• Design process is neither linear nor binary.
• Adequately-structured research plan leads to rewarding interview outcome.
• Adequately-structured research plan leads to rewarding interview outcome.
• Adequately-structured research plan leads to rewarding interview outcome.
• Adequately-structured research plan leads to rewarding interview outcome.
• The project lacks user stories, missing a holistic view of product integration into daily life.
• The project lacks user stories, missing a holistic view of product integration into daily life.
• The project lacks user stories, missing a holistic view of product integration into daily life.
• The project lacks user stories, missing a holistic view of product integration into daily life.
• Quantitative methods for session length, click-through rate, and task completion should have been included.
• Quantitative methods for session length, click-through rate, and task completion should have been included.
• Quantitative methods for session length, click-through rate, and task completion should have been included.
• Quantitative methods for session length, click-through rate, and task completion should have been included.
Client feedback
Client feedback
Client feedback
Client feedback
“I highly recommend Wu-Chiao for her exceptional work on our recent UX project for Mentatt. Her keen eye for design, user empathy, and relentless pursuit of excellence significantly elevated the overall user experience. Collaborating with Wu-Chiao was a pleasure, and her expertise played a pivotal role in the project's outcome.”
“I highly recommend Wu-Chiao for her exceptional work on our recent UX project for Mentatt. Her keen eye for design, user empathy, and relentless pursuit of excellence significantly elevated the overall user experience. Collaborating with Wu-Chiao was a pleasure, and her expertise played a pivotal role in the project's outcome.”
- Vipijan Visuvalingam | former client | co-founder | mentatt
